Privacy Policy
Last Updated: August 26, 2026
At Soundscape Wellness Inc. ("Soundscape", "we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit www.thesoundscape.ca, book appointments or classes, purchase memberships, attend events, subscribe to our mailing list, or otherwise interact with our services.
By using our website or services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect
We may collect personal information that you voluntarily provide to us, including:
Full name
Email address
Phone number
Mailing address
Appointment and booking information
Payment information (processed securely through third-party payment providers)
Membership information
Emergency contact information (where applicable)
Communications you send to us
Preferences related to our services
If you choose to provide health or wellness information that helps us safely deliver our services, we will only use that information for the purpose of providing the services you have requested.
Website Usage Information
Like most websites, Soundscape Wellness automatically collects certain technical information when you visit our website. This may include your IP address, browser type, device type, pages visited, the date and time of your visit, and general website usage information. We may also use cookies and similar technologies to help our website function properly and improve your browsing experience.
We use this information to maintain the security and performance of our website, understand how visitors use our site, troubleshoot technical issues, and enhance our services. This information is generally collected in an aggregated or non-identifiable form and is not used to personally identify you unless required for security, fraud prevention, or to comply with legal obligations.
How We Use Your Information
We may use your personal information to:
Process bookings, appointments, memberships, and purchases
Communicate with you regarding your bookings or services
Send appointment confirmations and reminders
Respond to inquiries and provide customer support
Process payments
Improve our website and services
Send newsletters, promotions, and updates if you have chosen to receive them
Comply with legal and regulatory requirements
Protect our business, clients, and website from fraud or unauthorized activity
Payment Processing
Payments are securely processed through trusted third-party payment providers. Soundscape Wellness does not store your complete credit card information on our servers.
Email Communications
If you subscribe to our mailing list, we may occasionally send you information about upcoming classes, wellness services, events, promotions, or studio updates.
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in the email.
Transactional emails, such as booking confirmations, receipts, and appointment reminders, may still be sent as necessary to provide our services.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted third parties that help us operate our business, including:
Booking and scheduling providers
Payment processors
Email communication providers
Website hosting providers
Technology service providers
Professional advisors
Government authorities where required by law
These providers are only given the information necessary to perform their services and are expected to protect your information appropriately.
Photos and Videos
From time to time, Soundscape Wellness may photograph or record classes, workshops, or events for promotional purposes.
Whenever reasonably possible, we will notify participants beforehand. If you prefer not to appear in photos or videos, please let a member of our team know before the session begins.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, misuse, alteration, or loss.
While we take reasonable precautions, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and maintain appropriate business records.
Your Privacy Rights
Subject to applicable privacy laws, you may request to:
Access your personal information
Correct inaccurate information
Withdraw your consent where applicable
Request deletion of your personal information, subject to legal or contractual obligations
To make a request, please contact us using the information below.
Children's Privacy
Our services are not intended for individuals under the age of 16 without the consent of a parent or legal guardian.
We do not knowingly collect personal information from individuals under the age of 16. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to delete it promptly.
Third-Party Websites
Our website may contain links to third-party websites or services for your convenience.
We are not responsible for the privacy practices or content of those third-party websites and encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:
Soundscape Wellness Inc.
104-19975 56A Avenue
Langley, BC V3A 3Y2
Email: info@thesoundscape.ca
Website: www.thesoundscape.ca
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
At Soundscape, immersive sound and movement come together through fitness, sound, and frequency, guided by an intentional approach to how we move, feel, and connect.
